Terms and Conditions

1. Acceptance of these terms

By using the Biashara Continent website, tenant portal or staff dashboard, you agree to these terms. If you don't agree with them, please don't use the service.

2. What the service is

Biashara Continent is a rental management platform with two parts: a tenant portal, where tenants sign in with their ID number to view their tenancy and pay rent by M-Pesa or card; and a staff dashboard, where property managers track apartments, tenants, rent, receipts and maintenance requests.

3. Your tenant portal access

Tenant portal access uses the ID number already on your tenancy file in place of a password. Because of that, you're responsible for keeping your ID number and portal access confidential, and for letting your property manager know if you believe someone else has accessed your account.

You're responsible for making sure the details on your tenancy file — name, phone, email and next of kin — stay accurate and up to date.

4. Rent payments

• Rent can be paid by M-Pesa STK Push or by card through Paystack.
• Unless your property manager has set up a different arrangement, rent payments through the portal are for the full month's rent — partial payments aren't accepted through these channels.
• A receipt is issued automatically once a payment is confirmed by the payment provider.
• Due dates and any late fees are set by your property manager and shown in your dashboard where applicable.
• If a payment fails or doesn't reflect after a reasonable time, contact your property manager with the transaction reference.

5. Staff and property manager accounts

Staff accounts are created by an administrator and are governed by the role and permissions assigned to them. Staff users agree to use dashboard access only for legitimate property management purposes, and to keep their login credentials confidential.

6. Acceptable use

You agree not to:

• Use the service for any unlawful purpose, or in a way that could damage or overburden it.
• Attempt to access another tenant's or user's account or data.
• Submit false or misleading information.
• Interfere with, reverse-engineer or probe the platform's security.

7. Service availability

We aim to keep the platform available and payments processing smoothly, but we don't guarantee uninterrupted access — the service can be affected by maintenance, or by outages at a third-party provider such as Safaricom or Paystack, which are outside our control.

8. Limitation of liability

To the extent permitted by law, Biashara Continent is not liable for indirect or consequential loss arising from your use of the service, or from delays or failures caused by third-party payment providers.

9. Changes to these terms

We may update these terms from time to time. We'll update the "last updated" date above when we do, and continued use of the service after a change means you accept the updated terms.

10. Governing law

These terms are governed by the laws of Kenya.

11. Contact us

Questions about these terms can be sent to admin@gmail.com or by phone on 0701097012 . See also our Privacy Policy.